Useful Information


Surrendering your dog.

We understand that circumstances can and do change and that families and individuals can no longer look after their dog(s). We are not here to judge, only to help wherever we can.

If your circumstances have changed for the worse please do not just let your dog go, tie it up outside a shop or just abandon it. This is incredibly stressful and damaging to the dogs emotional wellbeing, puts the dog at risk of causing an accident and gives us no valuable background information on the dog.

Contact us for a form


If you lose your dog.

Contact Animal Control on 01206 282581 Monday – Friday 9am to 5pm..

You can contact their helpline on 01206 7669779 between 5.30 pm to 8pm and at weekends between 9am – 8pm.

Contact your local vets to see if anyone has come in with your dog, reported it or handed it in.

Contact the chipping company if your dog is micro-chipped to inform them.

Contact and register lost or found dogs with www.doglost.co.uk


How to contact the dog warden If you find a dog.

Please report it to Animal Control on 01206 282581 Monday – Friday 9am to 5pm. Outside of those times they are unable to help so you will be required to hold the dog until they are open.

You can contact their helpline on 01206 7669779 between 5.30 pm to 8pm and at weekends between 9am – 8pm.

If the dog is wearing a collar with contact details on it, please try and make contact with the owner yourself first.

Take the dog to a vet and ask them to scan the dog –it may be micro-chipped.


Crating your dog.

Crating your dog can provide you and your family peace of mind, dogs by their nature like small enclosed spaces, especially if they are feeling a little insecure.

The crate is intended to be a safe space for the dog to go, safe in the knowledge that it won’t be disturbed and provides it with a safe haven from the kids, other dogs or even can become a portable home that will be familiar to the dog wherever you are.

All dogs need to be trained to use their crate, depending on you dog depends on how quickly they adapt to using the crate.

Too much time in the crate though can be detrimental to a dog’s wellbeing. They need to move and young dogs can usually only go 2-3 hours before they need the toilet and no-one likes to sleep where they defecate, not even dogs. Crates are not a substitute for training and a crate used incorrectly can cause seriousbehaviour issues.

Please take advice before crate training any dog.


Insuring your dog

This is incredibly helpful to cover the cost of unexpected accidents and emergencies and vets bills. If your dog is hit by a car and survives the bills can easily run into the thousands of pounds for example:

Your dog swallows a sock, stopped eating properly and becomes lethargic. This could result in multiple x-rays, surgery to open the intestine, sock removed, in-house with the vets overnight, pain killers and soft food approx. £1,000.

Soft tissue wound on your dogs pad from broken glass. Your dog chews the bandage off and ripped out the original stiches so two visits to the vets, antibiotic injection, examinations, general anesthetics, stitches and post operation care approx. £800.

Costs very soon mount up and they always come when you least expect it, so do insure you dog to protect your family. www.moneysupermarket.co.uk to find the best deals…remember the cheapest isn’t always the best. Pay attention to the maximum pay outs per condition, as this includes accidents. A broken dogs leg costs in the region of £2,000-3,500 alone!

Public liability insurance This is an essential component to the maintenance costs of owning a dog. Under the Animals Act of 1971 if your dog causes an accident and damages a vehicle you as the owner will be liable financially. This type of insurance can be taken out for as little as £25 per year.

Dog insurance isn’t just to cover the cost of unforeseen vets bills it can protect you from fines and jail.


The Laws

Even if your dog is chipped it is a legal requirement for dog to have a tag on its collar with a phone number and the dogs name. Ideally also include information such as if your dog is dog/cat friendly or not or if it is taking daily medication.

Muzzling your dog. It is not a legal requirement to muzzle your dog, however it is your responsibility to maintain control of your dog. If your dog is in a stressful situation, especially an unpredictable one and it bites or injures someone you and your dog will be in a whole world of trouble.

Muzzling can be an essential tool to keep you, your dog and others safe if your dog gets stressed by being outside, is agitated by other dogs or is in a frightening situation.

Firstly your dog must associate wearing the muzzle with positive and fun experiences.. If your dog has been rescued this may take some time and you will need to be patient.

Allow plenty of time to train your dog to wear a muzzle, be patient with your dog and with yourself.

Place a treat in the muzzle hold it toward the dog, but allow the dog to place its nose in to get it itself. Keep repeating do not hold the muzzle on the dogs face yet! Do this until your dog is happy to have the muzzle over his nose. Next place the dogs nose in the muzzle and feed the treat through it, again repeat until dog is comfortable. If your dog is distressed durinf any of this period stop and go back to it another day.

Baskerville-style muzzles are the best as they allow the dog to breath freely and move its mouth however your dog may not take to this type of muzzle. Please remember to have your dog correctly measured for any muzzle.

Remember to reward your dog for good behaviour, while food is very easy to use as a reward, praise, fuss, cuddles and attention or a favourite game are all brilliant rewards that encourage positive emotional wellbeing which is also incredibly important to a dogs overall well being, in particular if it has been rescued.

What to do if your dog bites someone.

It is illegal to let your dog be out of control to the point that it is a danger anywhere whether in your home, in a neighbours house or garden or in a public place.

Your dog is considered out of control when:

  • It injures someone i.e bites or hurts someone • Scares someone that they may be injured • Potentially if it injures another animal

This law applies to all dogs however some types of dogs are banned.

If you are worried you may have a banned breed or there has been an incident please contact www.ddawatch.co.uk or www.wheldonlaw.co.uk

Please do not sign any dog to anyone until you have sort legal or dda watch advice.

The police can seize your dog, but they cannot pts without your signature. But please get advice.

It is your responsibility as a dog owner to ensue your dog is under control and safe at all times.

A Farmer is ALLOWED to kill your dog if it is worrying livestock so do take care in rural areas and wide open farm land, even if you take your dogs around ‘the field’ make sure you know where your dog is and what it is doing.

For more information on this please visit GOV.UK website here. https://www.gov.uk/control-dog-public/overview

Please protect your family and your dog by reading up on where you stand and following the laws.